We are passionate about helping businesses reach their full potential. With years of experience in various industries, our team of expert consultants understands the challenges that businesses face. We are committed to delivering customized solutions to drive measurable results. Our mission is to empower businesses by providing strategic insights, innovative solutions, and expert guidance that deliver long-term success.
Business Process Improvement Consulting
Build a foundation for growth and profit.
Processes are the key mechanism by which your business drives quality and delivers value. That means proactive process improvement is not only crucial to your business’s operational efficiency and effectiveness, but also its growth and profit.
Efficiency and effectiveness aren’t your only challenges though. You’re also trying to keep pace with market fluctuations, technological advances and consumer trends. Under the pressures of constant change, it’s easy to see why focus goes to fast fixes instead of systematic solutions.
We want to help you move from reactive to proactive process improvements with our proven Business Process Improvement (BPI) approach. Whether you need to improve a specific set of processes or you want to optimize operations across the enterprise, we can help your business simplify and speed up work using tools and techniques from Lean, Six Sigma, Total Quality Management (TQM), Theory of Constraints (TOC), Business Process Management (BPM), Business Process Reengineering (BPR) and more.
Our Operational Excellence experts will help you realize immediate improvements in the metrics that matter to you, like quality enhancements, service upgrades, cost reductions or productivity increases. Together, we can build a strong foundation for your business’s growth and profit through proactive process improvement.
Business Process Management Consulting
Some organizations discuss Business Process Management as process OR technology. APG Consulting defines Business Process Management as the convergence of process, people AND technology.
Unless all three engines operate in harmony, your business is likely to struggle with operational inefficiencies. You may see:
Too many manual, error-prone, time-consuming tasks
Lack of process standardization, definition and documentation
Inadequate business rules and lack of control
Inability to scale operations due to process redundancy costs
Lack of process ownership due to functional silos
Limited visibility into real-time data and performance
Process and service delivery bottlenecks and inefficiencies
Less than stellar customer experience
Business Process Management (BPM) provides end-to-end process optimization driven by deep process analysis, prioritization, visibility and control across your organization.
Business process optimization, which is part of the BPM methodology, ultimately leads to business goal optimization. To get there, make sure your BPM strategy covers:
Your current process state, including pain points and opportunities
Your desired future state, including targeted process improvements and organizational vision
Your plan for getting there, including a BPM roadmap, prioritization and change management plan
Knowing how and when to prioritize the processes that will deliver the most business value to your organization is key to a successful BPM initiative.
Business Transformation & Change Consulting
Business is constantly changing. Are you?
Kodak (1889-2012). Polaroid (1937–2001). Toys “R” Us (1948–2017). Tower Records (1960–2004). Borders (1971–2011). Blockbuster (1985–2010).
As business, in general, changed in the 21st century, these companies failed to adapt and subsequently failed altogether.
Sustainability in the modern marketplace requires business agility, or the willingness and ability to respond to changing business dynamics in a flexible, adaptive and rapid manner.
Businesses that have agility are invested in continuous improvement and more often prioritize collaborative structures and innovative processes. Businesses that lack agility are invested in the status quo and often prioritize hierarchical structures and obsolete processes. Building a change management mindset begins early in any effort – prior to development of new project ideas. It should begin with building an organization of leaders who understand:
How to lead and manage change
How the intersection of strategy, culture and job performance align within an organization
How to embrace change-oriented talent, structures and tools
How to engage, communicate and measure
How to develop the right governance framework to make it work
This people-oriented foundation supports all your efforts going forward. It builds alliances, breaks down silos and provides the processes and tools your business needs to be successful.
Our change management services can help you build that strategic foundation and guide your most challenging enterprise, program and project-level people transformations. We’re strategic. We’re creative. We’re flexible. And we work with you not just to design but successfully implement change that creates lasting transformation.
The good news is, if your business is not willing or able to respond to changing business dynamics in a flexible, adaptive and rapid manner, we can get you there.
Learn how we can help you pivot with agility.
We help you infuse your business with a continuous improvement mindset
Drive competitive advantage with continuous improvement.
To drive competitive advantage amidst ever-evolving technology, economy and culture, you need to infuse your business with a continuous improvement mindset. One surefire way to do that is building a Center of Process Excellence.
You can build a Center of Excellence (CoE) to focus on just about anything your business does—any concept, any methodology, any technology, any solution. A CoE acts as an internal consultancy to support and manage the focused concept, methodology, technology or solution. No matter its focus, a CoE’s grand purpose is to help your business continuously improve operations and processes to deliver higher quality and greater value.
Our Center of Process Excellence experts can help you develop the in-house ability to identify business process improvement (BPI) opportunities and implement operational excellence solutions using our proven approach. Together, we will build a completely customized CoE to infuse your entire business with a continuous improvement mindset that drives your competitive advantage.